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Upturn AI SWOT - About
TTEC 
TTEC Holdings Inc (TTEC)
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Upturn Advisory Summary
02/26/2025: TTEC (1-star) is currently NOT-A-BUY. Pass it for now.
Upturn Star Rating
Not Recommended Performance
These Stocks/ETFs, based on Upturn Advisory, consistently fall short of market performance, signaling caution before investing.
AI Based Fundamental Rating
Not Recommended Performance
These Stocks/ETFs, based on Upturn Advisory, consistently fall short of market performance, signaling caution before investing.
Analysis of Past Performance
Type Stock | Historic Profit -75.51% | Avg. Invested days 19 | Today’s Advisory PASS |
Upturn Star Rating | Upturn Advisory Performance  1.0 | Stock Returns Performance  1.0 |
| Profits based on simulation | Last Close 02/26/2025 |
Key Highlights
Company Size Small-Cap Stock | Market Capitalization 156.17M USD | Price to earnings Ratio - | 1Y Target Price 5.73 |
Price to earnings Ratio - | 1Y Target Price 5.73 | ||
Volume (30-day avg) 260301 | Beta 1.09 | 52 Weeks Range 3.11 - 9.50 | Updated Date 04/1/2025 |
52 Weeks Range 3.11 - 9.50 | Updated Date 04/1/2025 | ||
Dividends yield (FY) 3.65% | Basic EPS (TTM) -6.74 |
Analyzing Revenue: Products, Geography and Growth
Revenue by Products
Product revenue - Year on Year
Revenue by Geography
Geography revenue - Year on Year
Earnings Date
Report Date - | When - | Estimate - | Actual - |
Profitability
Profit Margin -14.54% | Operating Margin (TTM) 4.1% |
Management Effectiveness
Return on Assets (TTM) 2.61% | Return on Equity (TTM) -70.3% |
Valuation
Trailing PE - | Forward PE 3.05 | Enterprise Value 1151498319 | Price to Sales(TTM) 0.07 |
Enterprise Value 1151498319 | Price to Sales(TTM) 0.07 | ||
Enterprise Value to Revenue 0.52 | Enterprise Value to EBITDA 6.67 | Shares Outstanding 47757800 | Shares Floating 19580718 |
Shares Outstanding 47757800 | Shares Floating 19580718 | ||
Percent Insiders 59 | Percent Institutions 38.63 |
Analyst Ratings
Rating 4 | Target Price 6.07 | Buy - | Strong Buy 3 |
Buy - | Strong Buy 3 | ||
Hold 3 | Sell - | Strong Sell - | |
Strong Sell - |
Upturn AI SWOT
TTEC Holdings Inc
Company Overview
History and Background
TTEC Holdings Inc. was founded in 1982. It initially focused on providing outsourced technology support. Over time, it evolved to offer customer experience (CX) technology and services, expanding globally through organic growth and acquisitions.
Core Business Areas
- TTEC Engage: Provides omnichannel customer engagement solutions, including customer care, technical support, sales, and fraud management.
- TTEC Digital: Offers technology platforms and services that enable businesses to create personalized customer experiences, including analytics, automation, and cloud infrastructure.
Leadership and Structure
The leadership team is headed by the CEO. The organizational structure is based on functional divisions, supporting its Engage and Digital segments.
Top Products and Market Share
Key Offerings
- Customer Care: Omnichannel customer service, technical support. Competitors include Concentrix, Teleperformance, and Alorica. Market share data is fragmented but TTEC competes with these major players for specific service contracts. Revenue data is not publicly available by individual offering.
- CX Technology Solutions: Cloud-based platform that uses AI and Machine Learning to create personalized experiences. Competitors include Genesys, NICE and Salesforce. Market share data is fragmented but TTEC competes with these major players for specific service contracts. Revenue data is not publicly available by individual offering.
Market Dynamics
Industry Overview
The customer experience (CX) industry is growing, driven by increasing demand for personalized customer interactions and digital transformation. Companies are investing heavily in technology and services to improve customer satisfaction and loyalty.
Positioning
TTEC Holdings Inc is positioned as a provider of integrated CX solutions. Its competitive advantage lies in its ability to combine technology and services to deliver end-to-end customer experiences. TTEC is trying to differentiate itself as a leader in digital transformation for CX.
Total Addressable Market (TAM)
The global CX market is projected to reach hundreds of billions of dollars. TTEC is positioned to capture a portion of this TAM by providing integrated CX solutions, with an estimated annual addressable market in the billions.
Upturn SWOT Analysis
Strengths
- Strong global presence
- Integrated technology and service offerings
- Expertise in customer experience management
- Proprietary Technology Platform
Weaknesses
- Reliance on key clients
- Intense competition
- Economic cycles can affect revenue
- Need to adapt fast to changing technology
Opportunities
- Expansion into new geographic markets
- Growing demand for digital CX solutions
- Strategic acquisitions
- Rise of AI-powered customer service
Threats
- Economic downturns
- Increasing labor costs
- Cybersecurity risks
- Disruptive technologies
Competitors and Market Share
Key Competitors
- CNXC
- TP
- ALGN
Competitive Landscape
TTEC competes with other CX providers based on technology, service quality, and price. Its ability to deliver integrated solutions and specialized expertise are key differentiators.
Major Acquisitions
Faneuil, Inc
- Year: 2021
- Acquisition Price (USD millions): 140
- Strategic Rationale: Expanded TTEC's government sector capabilities and broadened its customer base.
Growth Trajectory and Initiatives
Historical Growth: Discuss TTEC Holdings Inc's growth trends over the past years.
Future Projections: Provide projections for TTEC Holdings Inc's future growth based on analyst estimates.
Recent Initiatives: Highlight recent strategic initiatives undertaken by TTEC Holdings Inc.
Summary
TTEC is a moderate player in the CX space, focusing on technology and service integration. Strengths include global reach and integrated services, while weaknesses involve competition and key client dependency. It should look out for economic downturns and changing technologies to sustain growth.
Similar Companies
- CNXC
- TP
- ALGN
- G
- CRM
Sources and Disclaimers
Data Sources:
- Company filings (10-K, 10-Q)
- Industry reports
- Analyst estimates
Disclaimers:
The data provided is based on available information and analyst estimates, and may be subject to change. This is not financial advice.
AI Summarization is directionally correct and might not be accurate.
Summarized information shown could be a few years old and not current.
Fundamental Rating based on AI could be based on old data.
AI-generated summaries may have inaccuracies (hallucinations). Please verify the information before taking action.
About TTEC Holdings Inc
Exchange NASDAQ | Headquaters Austin, TX, United States | ||
IPO Launch date 1996-07-31 | Founder, Chairman & CEO Mr. Kenneth D. Tuchman | ||
Sector Technology | Industry Information Technology Services | Full time employees 52000 | Website https://www.ttec.com |
Full time employees 52000 | Website https://www.ttec.com | ||
TTEC Holdings, Inc. operates as a customer experience (CX) company that designs, builds, and operates technology-enabled customer experiences across digital and live interaction channels. It operates through two segments, TTEC Digital and TTEC Engage. The TTEC Digital segment provides CX technologies for contact center as a service, customer relationship management, and artificial intelligence (AI) and analytics; creates and implements strategic CX transformation roadmaps; sells, operates, and provides managed services for cloud platforms and premise based CX technologies; creates proprietary IP to support industry specific and custom client needs; and offers CX consulting services. The TTEC Engage segment provides digitally enabled CX operational and managed services; delivers data-driven omnichannel customer care, customer acquisition, growth and retention services, tech support, fraud mitigation, and back-office solutions; and offers solutions for AI operations, including data annotation and labeling. It serves clients in the financial services, healthcare, public sector, communication, technology, media and entertainment, travel and hospitality, automotive, and retail industries. The company operates in the United States, Canada, the Philippines, the Asia Pacific, India, Europe, the Middle East, Africa, and Latin America. The company was formerly known as TeleTech Holdings, Inc. and changed its name to TTEC Holdings, Inc. in January 2018. TTEC Holdings, Inc. was founded in 1982 and is headquartered in Austin, Texas.
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