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Upturn AI SWOT - About
CNXC 
Concentrix Corporation (CNXC)
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Upturn Advisory Summary
04/01/2025: CNXC (1-star) is currently NOT-A-BUY. Pass it for now.
Upturn Star Rating
Not Recommended Performance
These Stocks/ETFs, based on Upturn Advisory, consistently fall short of market performance, signaling caution before investing.
AI Based Fundamental Rating
Moderate Performance
These Stocks/ETFs, based on Upturn Advisory, typically align with the market average, offering steady but unremarkable returns.
Analysis of Past Performance
Type Stock | Historic Profit -3.06% | Avg. Invested days 34 | Today’s Advisory PASS |
Upturn Star Rating | Upturn Advisory Performance  3.0 | Stock Returns Performance  1.0 |
| Profits based on simulation | Last Close 04/01/2025 |
Key Highlights
Company Size Mid-Cap Stock | Market Capitalization 3.45B USD | Price to earnings Ratio 13.54 | 1Y Target Price 64.33 |
Price to earnings Ratio 13.54 | 1Y Target Price 64.33 | ||
Volume (30-day avg) 1031411 | Beta 0.75 | 52 Weeks Range 36.05 - 75.97 | Updated Date 04/2/2025 |
52 Weeks Range 36.05 - 75.97 | Updated Date 04/2/2025 | ||
Dividends yield (FY) 2.39% | Basic EPS (TTM) 3.99 |
Analyzing Revenue: Products, Geography and Growth
Revenue by Geography
Geography revenue - Year on Year
Earnings Date
Report Date 2025-03-24 | When Before Market | Estimate 2.5875 | Actual 2.79 |
Profitability
Profit Margin 2.81% | Operating Margin (TTM) 7.12% |
Management Effectiveness
Return on Assets (TTM) 3.97% | Return on Equity (TTM) 6.62% |
Valuation
Trailing PE 13.54 | Forward PE 4.95 | Enterprise Value 8145779240 | Price to Sales(TTM) 0.36 |
Enterprise Value 8145779240 | Price to Sales(TTM) 0.36 | ||
Enterprise Value to Revenue 0.85 | Enterprise Value to EBITDA 12.74 | Shares Outstanding 63814000 | Shares Floating 40758002 |
Shares Outstanding 63814000 | Shares Floating 40758002 | ||
Percent Insiders 15.54 | Percent Institutions 91.78 |
Analyst Ratings
Rating 4 | Target Price 72.17 | Buy 2 | Strong Buy 2 |
Buy 2 | Strong Buy 2 | ||
Hold 2 | Sell - | Strong Sell - | |
Strong Sell - |
Upturn AI SWOT
Concentrix Corporation
Company Overview
History and Background
Concentrix Corporation was founded in 1983 as a business unit within Convergys. In 2018, it was acquired by Synnex Corporation, and subsequently spun off as an independent publicly traded company in December 2020. Concentrix has grown through organic expansion and strategic acquisitions to become a leading global provider of customer experience (CX) solutions and technology.
Core Business Areas
- Customer Experience (CX) Solutions: Provides a range of services including customer care, technical support, sales, and marketing solutions, primarily focused on enhancing customer interactions and loyalty.
- Technology & Consulting: Offers technology consulting services, including digital transformation, automation, and analytics solutions to optimize business processes and enhance operational efficiency.
Leadership and Structure
Chris Caldwell is the President and CEO. The company operates with a global structure, organized into various service lines and geographic regions, reporting up to the executive leadership team and the board of directors.
Top Products and Market Share
Key Offerings
- Customer Care Services: This includes omnichannel support, voice and non-voice support, and customer issue resolution. Market share is difficult to pinpoint exactly, but Concentrix is a top player in the customer experience outsourcing market. Competitors include Teleperformance, Sitel, and Alorica. Revenue is a large portion of their total revenue.
- Digital Transformation Services: Concentrix provides digital transformation solutions to help clients adopt new technologies. Market share varies by specific service area, but growth in digital transformation is increasing. Competitors include Accenture, Infosys, and Tata Consultancy Services. This comprises a sizable portion of total revenue.
- Analytics and Consulting: Services related to data analytics and process optimization. Revenue from these services is not broken out separately.
Market Dynamics
Industry Overview
The CX industry is experiencing substantial growth driven by increasing customer expectations and the need for personalized experiences. Trends include increased adoption of digital channels, AI-powered solutions, and cloud-based platforms.
Positioning
Concentrix is positioned as a leading provider of CX solutions, focusing on high-value services, technology integration, and innovation. It aims to differentiate itself through its deep industry expertise and integrated service offerings.
Total Addressable Market (TAM)
The global customer experience management market is estimated to be in the hundreds of billions of dollars, with continuous growth expected. Concentrix is positioned to capture a significant portion of this TAM through its wide range of services and global presence.
Upturn SWOT Analysis
Strengths
- Global scale and presence
- Diverse client base
- Strong technological capabilities
- Experienced management team
- High client retention rates
Weaknesses
- Exposure to industry-specific risks
- Dependence on key clients
- Integration challenges from acquisitions
- Potential for margin pressure
Opportunities
- Expansion into new geographic markets
- Growth in digital CX solutions
- Increased adoption of AI and automation
- Strategic partnerships and alliances
- Increased focus on personalized customer experiences
Threats
- Intense competition
- Economic downturns
- Changes in technology
- Geopolitical instability
- Data security and privacy concerns
Competitors and Market Share
Key Competitors
- TP (Teleperformance)
- GIB (Globant)
- SYKE (Sitel Group)
Competitive Landscape
Concentrix competes primarily on service quality, technology integration, and industry expertise. Its key advantages include a global presence and diverse client base, while potential disadvantages may include integration challenges and margin pressures compared to low-cost competitors.
Major Acquisitions
ServiceSource International, Inc.
- Year: 2023
- Acquisition Price (USD millions): 131
- Strategic Rationale: ServiceSource acquisition enhanced Concentrix's revenue lifecycle management solutions and expanded its service offerings to the B2B space
Growth Trajectory and Initiatives
Historical Growth: Concentrix has demonstrated strong historical growth through organic expansion and acquisitions.
Future Projections: Analysts anticipate continued revenue growth driven by increasing demand for CX solutions and digital transformation services. Profitability is expected to improve with greater operational efficiency.
Recent Initiatives: Recent initiatives include strategic acquisitions, technology investments, and expansion into new markets.
Summary
Concentrix is a significant player in the growing customer experience market, demonstrating consistent revenue growth through acquisitions and organic expansion. It has a global presence with a diverse client base. The company needs to keep watch on integrating acquisitions to streamline operations while keeping pace with new technology for better customer outcomes.
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Sources and Disclaimers
Data Sources:
- Company SEC Filings
- Analyst Reports
- Industry Research Reports
Disclaimers:
The information provided is for informational purposes only and does not constitute financial advice. Investment decisions should be based on individual research and consultation with a financial advisor. Market share data is an estimate based on available information and may vary.
AI Summarization is directionally correct and might not be accurate.
Summarized information shown could be a few years old and not current.
Fundamental Rating based on AI could be based on old data.
AI-generated summaries may have inaccuracies (hallucinations). Please verify the information before taking action.
About Concentrix Corporation
Exchange NASDAQ | Headquaters Newark, CA, United States | ||
IPO Launch date 2020-11-24 | President, CEO & Director Mr. Christopher A. Caldwell | ||
Sector Technology | Industry Information Technology Services | Full time employees 450000 | Website https://www.concentrix.com |
Full time employees 450000 | Website https://www.concentrix.com | ||
Concentrix Corporation designs, builds, and runs integrated customer experience (CX) solutions worldwide. The company provides CX process optimization, technology innovation and design engineering, front- and back-office automation, analytics, and business transformation services to clients in various industry verticals comprising technology and consumer electronics; retail, travel, and e-commerce; communications and media; banking, financial services, and insurance; and healthcare. It also offers customer lifecycle management; CX/user experience strategy and design; data analytics, enterprise intelligence, and actionable insights; digital operations, such as B2B sales, performance marketing, customer loyalty, trust and safety, and collections; digital transformation services that design and engineer CX solutions to enable efficient customer self-service and build customer loyalty; customer engagement solutions and services that address the entirety of the customer lifecycle; and AI technology that can intelligently act on customer intent to improve customer experience with non-human engagement. In addition, the company provides self-service GenAI assistants for applications in data analysis, language translations, and internal chatbots; voice of the customer and analytics solutions to gather and analyze customer feedback to foster loyalty to, and growth with, clients; analytics and consulting solutions that synthesize data and provide professional insight to improve clients' customer experience strategies; specialized support to specific industry verticals, including collections, know-your-customer, and financial crime and compliance; and back office BPO services that support clients in non-customer facing areas. It serves clients in various industry verticals comprising technology and consumer electronics, retail, travel and e-commerce, communications and media, banking, financial services and insurance, healthcare, and others. Concentrix Corporation was founded in 2004 and is based in Newark, California.
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