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Upturn AI SWOT - About
TELUS International (TIXT)
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Upturn Advisory Summary
03/24/2025: TIXT (1-star) is currently NOT-A-BUY. Pass it for now.
Upturn Star Rating
Not Recommended Performance
These Stocks/ETFs, based on Upturn Advisory, consistently fall short of market performance, signaling caution before investing.
AI Based Fundamental Rating
Moderate Performance
These Stocks/ETFs, based on Upturn Advisory, typically align with the market average, offering steady but unremarkable returns.
Analysis of Past Performance
Type Stock | Historic Profit -41.17% | Avg. Invested days 31 | Today’s Advisory PASS |
Upturn Star Rating | Upturn Advisory Performance  3.0 | Stock Returns Performance  1.0 |
| Profits based on simulation | Last Close 03/24/2025 |
Key Highlights
Company Size Small-Cap Stock | Market Capitalization 729.73M USD | Price to earnings Ratio - | 1Y Target Price 4.57 |
Price to earnings Ratio - | 1Y Target Price 4.57 | ||
Volume (30-day avg) 393167 | Beta 0.72 | 52 Weeks Range 2.57 - 8.96 | Updated Date 04/2/2025 |
52 Weeks Range 2.57 - 8.96 | Updated Date 04/2/2025 | ||
Dividends yield (FY) - | Basic EPS (TTM) -0.34 |
Analyzing Revenue: Products, Geography and Growth
Revenue by Products
Product revenue - Year on Year
Revenue by Geography
Geography revenue - Year on Year
Earnings Date
Report Date - | When - | Estimate - | Actual - |
Profitability
Profit Margin -2.3% | Operating Margin (TTM) 2.61% |
Management Effectiveness
Return on Assets (TTM) 1.3% | Return on Equity (TTM) -3.06% |
Valuation
Trailing PE - | Forward PE 5.64 | Enterprise Value 2084854891 | Price to Sales(TTM) 0.27 |
Enterprise Value 2084854891 | Price to Sales(TTM) 0.27 | ||
Enterprise Value to Revenue 0.78 | Enterprise Value to EBITDA 4.77 | Shares Outstanding 111268000 | Shares Floating 65086377 |
Shares Outstanding 111268000 | Shares Floating 65086377 | ||
Percent Insiders 38.77 | Percent Institutions 49.21 |
Analyst Ratings
Rating 4 | Target Price 40.57 | Buy 7 | Strong Buy 4 |
Buy 7 | Strong Buy 4 | ||
Hold 4 | Sell - | Strong Sell - | |
Strong Sell - |
Upturn AI SWOT
TELUS International
Company Overview
History and Background
TELUS International was founded in 2005 as a subsidiary of TELUS Corporation. Initially focused on customer care, it has evolved into a global digital customer experience innovator, expanding its service offerings and geographic reach through organic growth and acquisitions.
Core Business Areas
- Digital Customer Experience (DCX): Provides end-to-end digital CX solutions, including customer care, content moderation, automation, and AI-powered services.
- Digital Solutions: Offers IT lifecycle solutions, including application development and management, cloud infrastructure management, and cybersecurity services.
Leadership and Structure
The company is led by Jeff Puritt as President and CEO. The organizational structure includes various functional departments and regional teams, all reporting to the executive leadership team.
Top Products and Market Share
Key Offerings
- Customer Experience Solutions: Includes omnichannel support, content moderation, trust and safety. Market share is difficult to pinpoint precisely but it's a substantial player in the BPO space. Competitors include Accenture, Teleperformance, and TaskUs.
- Digital Transformation Solutions: Encompasses AI-powered automation, data analytics, and cloud migration. Specific market share is hard to determine. Competitors include Globant, EPAM, and Endava.
Market Dynamics
Industry Overview
The digital customer experience (DCX) and business process outsourcing (BPO) market are experiencing significant growth, driven by increased demand for digital services, cloud adoption, and the need for personalized customer experiences.
Positioning
TELUS International positions itself as a provider of innovative, digitally-driven customer experience solutions. Its competitive advantages include its strong relationship with TELUS Corporation, its focus on digital transformation, and its global delivery capabilities.
Total Addressable Market (TAM)
The global BPO market is projected to reach hundreds of billions of dollars. TELUS International is positioned to capture a portion of this TAM by offering comprehensive DCX and digital transformation services.
Upturn SWOT Analysis
Strengths
- Strong relationship with TELUS Corporation
- Focus on digital transformation
- Global delivery capabilities
- Diverse service offerings
- Strong customer base
Weaknesses
- Relatively smaller scale compared to larger BPO providers
- Exposure to currency fluctuations
- Reliance on a few key clients
Opportunities
- Expanding digital transformation services
- Acquiring companies to expand service offerings and geographic reach
- Growing demand for cloud-based solutions
- Increasing adoption of AI and automation
Threats
- Intense competition in the BPO market
- Economic downturns affecting client spending
- Data security and privacy concerns
- Geopolitical risks
Competitors and Market Share
Key Competitors
- ACN
- TELEF
- TASK
Competitive Landscape
TELUS International faces intense competition from larger BPO providers and specialized digital transformation firms. Its competitive advantages include its focus on digital CX, its strong relationship with TELUS, and global capabilities. Disadvantages include a smaller scale and reliance on key clients.
Major Acquisitions
WillowTree
- Year: 2023
- Acquisition Price (USD millions): 1225
- Strategic Rationale: To expand digital capabilities in design and development.
Playment
- Year: 2020
- Acquisition Price (USD millions): 66
- Strategic Rationale: To enhance AI data annotation capabilities.
Growth Trajectory and Initiatives
Historical Growth: TELUS International has experienced substantial growth through organic expansion and strategic acquisitions.
Future Projections: Analysts project continued growth for TELUS International, driven by strong demand for digital transformation and customer experience solutions. Consult analyst reports for detailed projections.
Recent Initiatives: Recent initiatives include expanding AI-powered service offerings, entering new markets, and acquiring companies to enhance capabilities.
Summary
TELUS International is a strong player in the growing digital customer experience and business process outsourcing market. Its focus on digital transformation and strong relationship with TELUS Corporation provide a competitive edge. However, it faces competition from larger companies and needs to manage risks associated with currency fluctuations and client concentration. Expanding into new markets and developing AI capabilities are essential for continued growth.
Similar Companies
ACN
Accenture plc
ACN
Accenture plc
IBM
International Business Machines
IBM
International Business Machines
TASK
Taskus Inc
TASK
Taskus Inc
Sources and Disclaimers
Data Sources:
- Company filings
- Analyst reports
- Industry publications
Disclaimers:
This analysis is based on available information and is subject to change. It is not financial advice. Consult a financial professional for personalized investment recommendations.
AI Summarization is directionally correct and might not be accurate.
Summarized information shown could be a few years old and not current.
Fundamental Rating based on AI could be based on old data.
AI-generated summaries may have inaccuracies (hallucinations). Please verify the information before taking action.
About TELUS International
Exchange NYSE | Headquaters Vancouver, BC, Canada | ||
IPO Launch date 2021-02-03 | Acting CEO, COO & President of Customer Experience Mr. Jason Macdonnell | ||
Sector Technology | Industry Software - Infrastructure | Full time employees 78879 | |
Full time employees 78879 | |||
TELUS International (Cda) Inc. offers digital customer experience and digital solutions in the Asia-Pacific, the Central America, Europe, Africa, North America, and internationally. The company provides digital solutions, such as cloud solutions and automation, trust, safety, and security services; and AI data solutions, including expertise in computer vision, front-end digital design, and consulting services, as well as data collection, data annotation, supporting applications like computer vision, data categorization, and search relevance for AI applications. It also offers Customer Experience Management (CXM) solution; and Fuel iX, a TELUS Digital's proprietary platform that enables organizations to manage, monitor, and maintain GenAI across the enterprise. The company serves technology and games, communications and media, electronic commerce (eCommerce), financial technology (fintech), banking, financial services and insurance, healthcare, retail, consumer, energy and utilities, and travel and hospitality industries. The company was founded in 2005 and is headquartered in Vancouver, Canada. TELUS International (Cda) Inc. operates as a subsidiary of TELUS Communications Inc.
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