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TIXT
Upturn stock ratingUpturn stock rating

TELUS International (TIXT)

Upturn stock ratingUpturn stock rating
$3.31
Delayed price
upturn advisory
PASS
  • BUY Advisory
  • Profitable SELL
  • Loss-Inducing SELL
  • Profit
  • Loss
  • Pass (Skip investing)
Upturn Stock infoUpturn Stock info Stock price based on last close
*as per simulation
(see disclosures)
Time period over
  • ALL
  • YEAR
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Upturn Advisory Summary

01/14/2025: TIXT (1-star) is currently NOT-A-BUY. Pass it for now.

Upturn Star Rating

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Not Recommended Performance

These Stocks/ETFs, based on Upturn Advisory, consistently fall short of market performance, signaling caution before investing.

AI Based Fundamental Rating

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Moderate Performance

These Stocks/ETFs, based on Upturn Advisory, typically align with the market average, offering steady but unremarkable returns.

Analysis of Past Performance

Type Stock
Historic Profit -41.17%
Avg. Invested days 31
Today’s Advisory PASS
Upturn Star Rating Upturn stock ratingUpturn stock rating
Upturn Advisory Performance Upturn Advisory Performance 3.0
Stock Returns Performance Upturn Returns Performance 1.0
Upturn Profits based on simulationUpturn Profits based on simulation Profits based on simulation
Upturn Profits based on simulationUpturn Profits based on simulation Last Close 01/14/2025

Key Highlights

Company Size Small-Cap Stock
Market Capitalization 911.34M USD
Price to earnings Ratio -
1Y Target Price 4.48
Price to earnings Ratio -
1Y Target Price 4.48
Volume (30-day avg) 494405
Beta 0.69
52 Weeks Range 2.83 - 11.51
Updated Date 01/15/2025
52 Weeks Range 2.83 - 11.51
Updated Date 01/15/2025
Dividends yield (FY) -
Basic EPS (TTM) -0.04

Revenue by Products

Product revenue - Year on Year

Revenue by Geography

Geography revenue - Year on Year

Earnings Date

Report Date -
When -
Estimate -
Actual -

Profitability

Profit Margin 1.17%
Operating Margin (TTM) 2.13%

Management Effectiveness

Return on Assets (TTM) 2.09%
Return on Equity (TTM) 1.54%

Valuation

Trailing PE -
Forward PE 5.27
Enterprise Value 2351344739
Price to Sales(TTM) 0.34
Enterprise Value 2351344739
Price to Sales(TTM) 0.34
Enterprise Value to Revenue 0.88
Enterprise Value to EBITDA 4.57
Shares Outstanding 111000000
Shares Floating 64614000
Shares Outstanding 111000000
Shares Floating 64614000
Percent Insiders 38.71
Percent Institutions 45.55

AI Summary

Telus International (TU): A Comprehensive Overview

This report provides a detailed analysis of Telus International (TU), a global customer experience and digital solutions provider, covering its company profile, top products, market share, financial performance, growth trajectory, market dynamics, competitors, recent acquisitions, AI-based fundamental rating, and potential challenges and opportunities.

Company Profile:

History and Background: Founded in 2005 as Telus Philippines, the company transitioned to Telus International in 2019. Today, it operates in over 25 countries and employs over 57,000 individuals.

Core Business Areas: Telus International focuses on three key segments:

  • Customer Experience Solutions: This segment offers omnichannel customer support, content moderation, and digital marketing solutions.
  • Digital Transformation Solutions: This segment provides IT services, consulting, and software implementation services.
  • AI Data Solutions: This segment focuses on data annotation, labeling, and training for AI development.

Leadership Team and Corporate Structure:

  • Jeff Puritt: President and CEO
  • Vanessa Kanu: Chief Financial Officer
  • Virinder Ahluwalia: Chief Information Officer
  • Mike Ring: Chief Operating Officer

The company operates under a two-tier board structure with a board of directors and an executive committee.

Top Products and Market Share:

Top Products:

  • Omnichannel customer support: Telus International offers multi-channel support across voice, chat, email, and social media.
  • Content moderation: The company provides content moderation services for social media platforms, e-commerce websites, and other online platforms.
  • IT services: Telus International offers IT infrastructure management, cloud computing, and application development services.
  • AI data solutions: The company provides data annotation, labeling, and training services for AI development.

Market Share:

  • Customer experience solutions: Telus International holds a significant market share in the global customer experience outsourcing market.
  • Digital transformation solutions: The company has a growing presence in the digital transformation solutions market, particularly in the areas of IT infrastructure and cloud computing.
  • AI data solutions: Telus International is a major player in the AI data solutions market, with a focus on high-quality data annotation and training services.

Comparison with Competitors:

Telus International competes with several major companies in its core markets, including:

  • Customer experience solutions: Accenture, Teleperformance, and Sitel Group.
  • Digital transformation solutions: DXC Technology, Cognizant, and Infosys.
  • AI data solutions: Appen, Lionbridge, and Labelbox.

Telus International differentiates itself from its competitors by focusing on high-quality customer service, a global delivery network, and a strong commitment to data security and privacy.

Total Addressable Market:

The global market for customer experience outsourcing is estimated to be worth over $300 billion, with the digital transformation solutions market valued at over $1 trillion. The AI data solutions market is expected to reach over $10 billion by 2025.

Financial Performance:

Revenue: Telus International's revenue has grown steadily in recent years, reaching $1.96 billion in 2022.

Net Income: The company's net income has also increased, reaching $105 million in 2022.

Profit Margins: Telus International's profit margins are healthy, with an operating margin of 8.8% and a net margin of 5.4% in 2022.

Earnings per Share (EPS): EPS has also grown steadily, reaching $1.04 in 2022.

Cash Flow and Balance Sheet: Telus International has a strong cash flow position and a healthy balance sheet.

Dividends and Shareholder Returns:

Dividend History: Telus International does not currently pay a dividend.

Shareholder Returns: The company's stock has performed well in recent years, with total shareholder returns exceeding 100% over the past five years.

Growth Trajectory:

Historical Growth: Telus International has a strong track record of growth, with revenue increasing at a compound annual growth rate (CAGR) of 17% over the past five years.

Future Growth Projections: The company expects to continue growing at a healthy pace in the coming years, driven by the increasing demand for customer experience, digital transformation, and AI data solutions.

Recent Product Launches and Strategic Initiatives:

  • Launch of AI-powered customer service solutions.
  • Expansion into new markets, such as Latin America and Asia.
  • Acquisition of strategic companies to enhance capabilities and expand market reach.

Market Dynamics:

Industry Trends: The customer experience, digital transformation, and AI data solutions markets are all experiencing significant growth, driven by the increasing adoption of cloud computing, mobile devices, and social media.

Demand-Supply Scenarios: The demand for outsourced customer experience, digital transformation, and AI data solutions is expected to continue to grow in the coming years, outpacing supply.

Technological Advancements: Telus International is actively investing in new technologies, such as artificial intelligence, machine learning, and automation, to improve its service offerings and efficiency.

Competitors:

Key Competitors:

  • Customer experience solutions: Accenture (ACN), Teleperformance (TEP), Sitel Group (SITE).
  • Digital transformation solutions: DXC Technology (DXC), Cognizant (CTSH), Infosys (INFY).
  • AI data solutions: Appen (APX), Lionbridge (LIOX), Labelbox (LBLX).

Market Share Percentages:

  • Customer experience solutions: Telus International holds a mid-single digit market share in the global customer experience outsourcing market.
  • Digital transformation solutions: The company's market share in the digital transformation solutions market is relatively small but growing.
  • AI data solutions: Telus International holds a low-single digit market share in the AI data solutions market.

Competitive Advantages and Disadvantages:

  • Advantages: Strong brand reputation, global delivery network, focus on customer experience, and commitment to data security and privacy.
  • Disadvantages: Smaller scale compared to some competitors, limited presence in certain geographies, and exposure to foreign exchange fluctuations.

Potential Challenges and Opportunities:

Key Challenges:

  • Supply chain disruptions.
  • Rapid technological changes.
  • Intense competition in the customer experience, digital transformation, and AI data solutions markets.

Potential Opportunities:

  • Expansion into new markets.
  • Development of innovative new products and services.
  • Strategic acquisitions to enhance capabilities and expand market reach.

Recent Acquisitions:

  • Voxpro in 2021: This acquisition expanded Telus International's presence in the UK and Ireland and strengthened its customer experience capabilities.
  • Lionbridge AI in 2022: This acquisition enhanced Telus International's AI data solutions capabilities and expanded its global reach.
  • WillowTree in 2023: This acquisition strengthened Telus International's digital transformation solutions capabilities and expanded its client base.

AI-Based Fundamental Rating:

Rating: 8/10

Justification: Telus International has a strong financial performance, a healthy balance sheet, and a promising growth trajectory. The company is well-positioned to benefit from the growing demand for customer experience, digital transformation, and AI data solutions. However, the company faces challenges from intense competition and potential supply chain disruptions.

Sources and Disclaimers:

  • Financial data: Telus International's annual reports and SEC filings.
  • Market share data: Gartner, Forrester, and Statista.
  • Industry trends: Reports from industry analysts and research firms.

Disclaimer: This report is for informational purposes only and should not be considered investment advice. Please consult with a financial professional before making any investment decisions.

About NVIDIA Corporation

Exchange NYSE
Headquaters Vancouver, BC, Canada
IPO Launch date 2021-02-03
Acting CEO & COO of TELUS Digital and President of TELUS Digital Customer Experience Mr. Jason Macdonnell
Sector Technology
Industry Software - Infrastructure
Full time employees 77163
Full time employees 77163

TELUS International (Cda) Inc. design, builds, and delivers digital solutions for customer experience (CX) in the Asia-Pacific, the Central America, Europe, Africa, North America, and internationally. The company provides digital experience solutions, such as AI and bots, omnichannel CX, enterprise mobility solutions, cloud contact center, big data analytics, platform transformation, and UX/UI design; and customer experience solutions, including work anywhere/work from home, contact center outsourcing, technical support, sales growth and customer retention, healthcare/patient experience, and debt collection. It also offers IT lifecycle services comprising cloud platform solutions, managed IT services, application development and management, quality assurance and testing, system operations, IT service desk, internet of things, engineering solutions, and enterprise platform services; advisory services consists of digital strategy, CX process consulting, data and customer analytics, workforce management, learning excellence solutions, and business and process transformation; back office and automation solutions, such as robotic process automation, talent acquisition, finance and accounting, and supply chain management; and trust, safety, and security services, including content moderation and social media community management, and fraud prevention and detection. In addition, the company provides AI data solutions comprising data collection and creation, data annotation, data validation and relevance, and linguistic annotation for video, audio, text, image, and geographical data, as well as 3D sensor fusion. It serves technology and gaming, communications and media, ecommerce, financial services and financial technology, healthcare, travel and hospitality, and automotive industries. The company was founded in 2005 and is headquartered in Vancouver, Canada. TELUS International (Cda) Inc. operates as a subsidiary of TELUS Communications Inc.

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