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Upturn AI SWOT - About
LPSN 
LivePerson Inc (LPSN)
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Upturn Advisory Summary
04/01/2025: LPSN (1-star) is currently NOT-A-BUY. Pass it for now.
Upturn Star Rating
Not Recommended Performance
These Stocks/ETFs, based on Upturn Advisory, consistently fall short of market performance, signaling caution before investing.
AI Based Fundamental Rating
Not Recommended Performance
These Stocks/ETFs, based on Upturn Advisory, consistently fall short of market performance, signaling caution before investing.
Analysis of Past Performance
Type Stock | Historic Profit -46.99% | Avg. Invested days 27 | Today’s Advisory PASS |
Upturn Star Rating | Upturn Advisory Performance  1.0 | Stock Returns Performance  1.0 |
| Profits based on simulation | Last Close 04/01/2025 |
Key Highlights
Company Size Small-Cap Stock | Market Capitalization 73.75M USD | Price to earnings Ratio - | 1Y Target Price 0.95 |
Price to earnings Ratio - | 1Y Target Price 0.95 | ||
Volume (30-day avg) 1429265 | Beta 1.51 | 52 Weeks Range 0.45 - 2.08 | Updated Date 03/31/2025 |
52 Weeks Range 0.45 - 2.08 | Updated Date 03/31/2025 | ||
Dividends yield (FY) - | Basic EPS (TTM) -1.49 |
Analyzing Revenue: Products, Geography and Growth
Revenue by Products
Product revenue - Year on Year
Revenue by Geography
Geography revenue - Year on Year
Earnings Date
Report Date - | When - | Estimate - | Actual - |
Profitability
Profit Margin -42.97% | Operating Margin (TTM) -6.15% |
Management Effectiveness
Return on Assets (TTM) -5.55% | Return on Equity (TTM) -137.76% |
Valuation
Trailing PE - | Forward PE 19.3 | Enterprise Value 416711444 | Price to Sales(TTM) 0.23 |
Enterprise Value 416711444 | Price to Sales(TTM) 0.23 | ||
Enterprise Value to Revenue 1.33 | Enterprise Value to EBITDA -6.93 | Shares Outstanding 91314000 | Shares Floating 77061685 |
Shares Outstanding 91314000 | Shares Floating 77061685 | ||
Percent Insiders 9.18 | Percent Institutions 34.78 |
Analyst Ratings
Rating 2.83 | Target Price 0.96 | Buy - | Strong Buy - |
Buy - | Strong Buy - | ||
Hold 5 | Sell 1 | Strong Sell - | |
Strong Sell - |
Upturn AI SWOT
LivePerson Inc
Company Overview
History and Background
LivePerson Inc. was founded in 1995. It initially focused on providing real-time online customer service and has evolved into a leading provider of conversational AI and commerce solutions.
Core Business Areas
- Conversational AI Platform: LivePerson's flagship platform enables businesses to engage with customers via messaging channels (e.g., SMS, webchat, social media) using AI-powered chatbots and human agents.
- Contact Center as a Service (CCaaS): Provides cloud-based contact center solutions that integrate with the conversational AI platform.
- Professional Services: Offers consulting, implementation, and optimization services to help clients maximize the value of the LivePerson platform.
Leadership and Structure
The CEO of LivePerson Inc. is John Collins. The organizational structure is based on functional departments such as engineering, sales, marketing, and finance.
Top Products and Market Share
Key Offerings
- Conversational Cloud: LivePerson's core platform, offering AI-powered chatbots, agent tools, and analytics. Competing against Google Dialogflow, Amazon Lex, and similar platform-based offerings. Hard to determine market share due to varying definitions of the overall space, but they are a major player. Revenue from the Conversational Cloud is the vast majority of the company's revenue.
- Voice AI: Solutions that enable AI-powered voice customer service. Competitors include Twilio, Genesys. Hard to determine specific market share; this area is developing in the customer service sector. Unknown exact revenue from this but a smaller piece of the whole.
Market Dynamics
Industry Overview
The customer service and engagement industry is rapidly evolving, driven by increasing demand for personalized, digital-first experiences. Conversational AI is becoming increasingly important for businesses to scale their customer service operations and improve efficiency.
Positioning
LivePerson Inc. is positioned as a leading provider of AI-powered conversational commerce and customer care solutions. They focus on larger enterprise clients. Their competitive advantage lies in their comprehensive platform and expertise in AI.
Total Addressable Market (TAM)
The TAM for conversational AI platforms and related services is estimated to be in the tens of billions of dollars globally. LivePerson is positioned to capture a significant share through its enterprise-focused solutions.
Upturn SWOT Analysis
Strengths
- Strong conversational AI platform
- Experienced management team
- Enterprise focus
- Large customer base
- Integrated offering of AI & Human agents
Weaknesses
- Profitability challenges
- High operating expenses
- Stock price volatility
- Customer churn
- Integration complexity with existing systems
Opportunities
- Expanding conversational AI market
- Increasing demand for personalized customer experiences
- Growth in messaging channels
- Partnerships with complementary technology providers
- Adoption of AI in other industries
Threats
- Intense competition
- Rapid technological advancements
- Economic downturns
- Data security and privacy concerns
- Lack of AI talent
Competitors and Market Share
Key Competitors
- ORCL
- CRM
- AVYA
- GEN
Competitive Landscape
LivePerson excels in AI and conversational commerce, but faces competition from larger, more established players with broader product portfolios.
Major Acquisitions
VoiceBase
- Year: 2021
- Acquisition Price (USD millions): 54.6
- Strategic Rationale: Expanded LivePerson's AI-powered voice capabilities.
Growth Trajectory and Initiatives
Historical Growth: LivePerson has exhibited revenue growth, driven by demand for their platform. However, profitability has been a challenge.
Future Projections: Analyst estimates vary, but generally project continued revenue growth. Analyst reports are needed for details.
Recent Initiatives: Recent initiatives include expanding their AI capabilities, focusing on enterprise clients, and partnerships.
Summary
LivePerson is a key player in the conversational AI space, offering a robust platform for enterprise clients. While revenue has grown, profitability remains a concern. The company faces strong competition and must continue innovating to maintain its market position, expand AI capabilities and control costs.
Similar Companies
- ORCL
- CRM
- AVYA
- GEN
- FIVE
Sources and Disclaimers
Data Sources:
- Company filings (10-K, 10-Q)
- Analyst reports
- Industry publications
Disclaimers:
This analysis is based on publicly available information and is not financial advice. Market conditions and company performance can change rapidly.
AI Summarization is directionally correct and might not be accurate.
Summarized information shown could be a few years old and not current.
Fundamental Rating based on AI could be based on old data.
AI-generated summaries may have inaccuracies (hallucinations). Please verify the information before taking action.
About LivePerson Inc
Exchange NASDAQ | Headquaters New York, NY, United States | ||
IPO Launch date 2000-04-07 | CEO & Director Mr. John Sabino | ||
Sector Technology | Industry Software - Application | Full time employees 928 | Website https://www.liveperson.com |
Full time employees 928 | Website https://www.liveperson.com | ||
LivePerson, Inc. engages in conversational artificial intelligence. It enables brands to leverage the Conversational Cloud's intelligence engine to connect with consumers through an integrated suite of mobile and online business messaging technologies. The company offers the Conversational Cloud, an enterprise-class digital customer conversation platform, which enables businesses and consumers to connect through conversational channels, such as voice, in-app, and mobile messaging. It also provides professional services; LivePerson's Conversational AI, including conversation builder, manager, and intelligence, and intent manager. In addition, it provides Voice AI, conversational intelligence and insights, and integration services. The company sells its products to Fortune 500 companies, Internet businesses, online merchants, automotive dealers, educational institution, public sector, and not-for-profit organizations. It operates in the United States, Canada, Latin America, South America, Europe, the Middle East, Africa, the United Kingdom, and the Asia-Pacific. LivePerson, Inc. was incorporated in 1995 and is headquartered in New York, New York.
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