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Upturn AI SWOT - About
FIVN 
Five9 Inc (FIVN)
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Upturn Advisory Summary
04/01/2025: FIVN (2-star) is currently NOT-A-BUY. Pass it for now.
Upturn Star Rating
Below Average Performance
These Stocks/ETFs, based on Upturn Advisory, often underperform the market, warranting careful consideration before investing.
AI Based Fundamental Rating
Moderate Performance
These Stocks/ETFs, based on Upturn Advisory, typically align with the market average, offering steady but unremarkable returns.
Analysis of Past Performance
Type Stock | Historic Profit 6.61% | Avg. Invested days 31 | Today’s Advisory PASS |
Upturn Star Rating | Upturn Advisory Performance  3.0 | Stock Returns Performance  2.0 |
| Profits based on simulation | Last Close 04/01/2025 |
Key Highlights
Company Size Mid-Cap Stock | Market Capitalization 2.05B USD | Price to earnings Ratio - | 1Y Target Price 56.05 |
Price to earnings Ratio - | 1Y Target Price 56.05 | ||
Volume (30-day avg) 2166191 | Beta 1.01 | 52 Weeks Range 26.34 - 63.30 | Updated Date 04/1/2025 |
52 Weeks Range 26.34 - 63.30 | Updated Date 04/1/2025 | ||
Dividends yield (FY) - | Basic EPS (TTM) -0.17 |
Analyzing Revenue: Products, Geography and Growth
Revenue by Products
Revenue by Geography
Geography revenue - Year on Year
Earnings Date
Report Date - | When - | Estimate - | Actual - |
Profitability
Profit Margin -1.23% | Operating Margin (TTM) 5.92% |
Management Effectiveness
Return on Assets (TTM) -1.04% | Return on Equity (TTM) -2.21% |
Valuation
Trailing PE - | Forward PE 10.33 | Enterprise Value 2280096938 | Price to Sales(TTM) 1.97 |
Enterprise Value 2280096938 | Price to Sales(TTM) 1.97 | ||
Enterprise Value to Revenue 2.19 | Enterprise Value to EBITDA 41.48 | Shares Outstanding 75809600 | Shares Floating 74150091 |
Shares Outstanding 75809600 | Shares Floating 74150091 | ||
Percent Insiders 0.91 | Percent Institutions 112.82 |
Analyst Ratings
Rating 4.23 | Target Price 52.87 | Buy 7 | Strong Buy 10 |
Buy 7 | Strong Buy 10 | ||
Hold 5 | Sell - | Strong Sell - | |
Strong Sell - |
Upturn AI SWOT
Five9 Inc
Company Overview
History and Background
Five9, Inc. was founded in 2001. Initially named Software as a Service Ventures, it focused on call center solutions. The company went public in 2014 and has grown through acquisitions and expansion of its product suite.
Core Business Areas
- Cloud Contact Center Platform: Five9's core offering is a cloud-based contact center platform that provides a suite of applications for managing inbound and outbound customer interactions.
Leadership and Structure
Rowan Trollope is the CEO. The company operates with a functional organizational structure, with departments for sales, marketing, engineering, and customer success.
Top Products and Market Share
Key Offerings
- Intelligent Cloud Contact Center: Five9's flagship product, offering omnichannel routing, analytics, workforce optimization, and AI-powered automation. It's estimated to have a substantial portion of the CCaaS market revenue. Competitors include Genesys, NICE, and Talkdesk.
Market Dynamics
Industry Overview
The cloud contact center market is experiencing significant growth, driven by digital transformation and the need for enhanced customer experiences.
Positioning
Five9 is positioned as a leading provider of cloud contact center solutions, catering to enterprises of all sizes. Its competitive advantages include its comprehensive product suite and strong customer relationships.
Total Addressable Market (TAM)
TAM is estimated to be over $75 billion. Five9 is positioned to capture a significant portion of this market through continued product innovation and expansion into new geographies.
Upturn SWOT Analysis
Strengths
- Strong product portfolio
- Cloud-native architecture
- Scalable platform
- AI-powered capabilities
- Established customer base
Weaknesses
- Reliance on partnerships for certain integrations
- Price competitiveness against larger players
- Limited brand awareness compared to larger competitors
Opportunities
- Expansion into new geographic markets
- Increased adoption of AI in contact centers
- Growing demand for omnichannel solutions
- Strategic partnerships with technology providers
Threats
- Intense competition from established players
- Rapid technological advancements
- Economic downturn affecting IT spending
- Data security and privacy concerns
Competitors and Market Share
Key Competitors
- GENESYS
- NICE
- TDLK
Competitive Landscape
Five9 competes with larger, more established players in the cloud contact center market. Its advantages include its focus on innovation and its strong customer relationships. Its disadvantages include its smaller size and limited brand awareness.
Major Acquisitions
Growth Trajectory and Initiatives
Historical Growth: Five9 has experienced rapid revenue growth over the past several years, driven by strong demand for its cloud contact center solutions.
Future Projections: Analysts project continued revenue growth for Five9, driven by the increasing adoption of cloud contact centers and the company's strategic initiatives.
Recent Initiatives: Recent strategic initiatives include expanding its product portfolio with AI-powered capabilities and partnerships with leading technology providers.
Summary
Five9 is a strong player in the cloud contact center market, experiencing consistent revenue growth. Its AI-powered capabilities and scalable platform are working well. However, it faces intense competition from larger players and needs to maintain its focus on innovation and data security.
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Sources and Disclaimers
Data Sources:
- Company filings
- Analyst reports
- Industry publications
Disclaimers:
The information provided is for informational purposes only and should not be considered investment advice. Market share data is based on estimates and may not be precise.
AI Summarization is directionally correct and might not be accurate.
Summarized information shown could be a few years old and not current.
Fundamental Rating based on AI could be based on old data.
AI-generated summaries may have inaccuracies (hallucinations). Please verify the information before taking action.
About Five9 Inc
Exchange NASDAQ | Headquaters San Ramon, CA, United States | ||
IPO Launch date 2014-04-04 | CEO & Chairman Mr. Michael Burkland M.B.A. | ||
Sector Technology | Industry Software - Infrastructure | Full time employees 3073 | Website https://www.five9.com |
Full time employees 3073 | Website https://www.five9.com | ||
Five9, Inc., together with its subsidiaries, provides intelligent cloud software for contact centers in the United States and internationally. It offers CX platform that delivers a suite of applications, which enables the breadth of customer service, sales, and marketing functions. The company's platform comprises of including intelligent virtual agent, agent assist, workflow automation, workforce engagement management, AI insights, AI summaries, Revenue Execution, AI capability, and AI Agents that allows to manage and optimize customer interactions across voice, chat, email, web, social media, and mobile channels directly or through its application programming interfaces. It also matches each customer interaction with an agent resource and delivers customer data to the agent in real-time through integrations with adjacent enterprise applications, such as CRM software, to optimize the customer experience and enhance agent productivity. The company serves customers in various industries, such as banking and financial services, business process outsourcers, retail, healthcare, technology, and education. Five9, Inc. was incorporated in 2001 and is headquartered in San Ramon, California.
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