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ExlService Holdings Inc (EXLS)



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Upturn Advisory Summary
04/04/2025: EXLS (3-star) is currently NOT-A-BUY. Pass it for now.
Analysis of Past Performance
Type Stock | Historic Profit -3.25% | Avg. Invested days 46 | Today’s Advisory PASS |
Upturn Star Rating ![]() ![]() | Upturn Advisory Performance ![]() | Stock Returns Performance ![]() |
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Key Highlights
Company Size Mid-Cap Stock | Market Capitalization 6.96B USD | Price to earnings Ratio 35.42 | 1Y Target Price 55 |
Price to earnings Ratio 35.42 | 1Y Target Price 55 | ||
Volume (30-day avg) 1334699 | Beta 0.91 | 52 Weeks Range 28.59 - 52.43 | Updated Date 04/5/2025 |
52 Weeks Range 28.59 - 52.43 | Updated Date 04/5/2025 | ||
Dividends yield (FY) - | Basic EPS (TTM) 1.21 |
Analyzing Revenue: Products, Geography and Growth
Revenue by Products
Product revenue - Year on Year
Revenue by Geography
Geography revenue - Year on Year
Earnings Date
Report Date - | When - | Estimate - | Actual - |
Profitability
Profit Margin 10.79% | Operating Margin (TTM) 14.81% |
Management Effectiveness
Return on Assets (TTM) 10.78% | Return on Equity (TTM) 21.8% |
Valuation
Trailing PE 35.42 | Forward PE 23.26 | Enterprise Value 6975757144 | Price to Sales(TTM) 3.78 |
Enterprise Value 6975757144 | Price to Sales(TTM) 3.78 | ||
Enterprise Value to Revenue 3.79 | Enterprise Value to EBITDA 19.51 | Shares Outstanding 162304992 | Shares Floating 157526423 |
Shares Outstanding 162304992 | Shares Floating 157526423 | ||
Percent Insiders 2.75 | Percent Institutions 97.87 |
Analyst Ratings
Rating 4.2 | Target Price 45.75 | Buy 2 | Strong Buy 5 |
Buy 2 | Strong Buy 5 | ||
Hold 3 | Sell - | Strong Sell - | |
Strong Sell - |
Upturn AI SWOT
ExlService Holdings Inc

Company Overview
History and Background
ExlService Holdings Inc. was founded in 1999. Initially focused on processing insurance claims, it has evolved into a global operations management and analytics company. Significant milestones include IPO in 2006 and expansion into various industries.
Core Business Areas
- Operations Management: Provides outsourcing services including customer service, finance and accounting, and regulatory compliance.
- Analytics: Offers data analytics and insights solutions to improve business performance, including predictive modeling and data visualization.
- Digital Solutions: Provides digital customer engagement, automation, and other technology solutions.
Leadership and Structure
Rohit Kapoor is the Vice Chairman and CEO. The company has a board of directors and a functional organizational structure.
Top Products and Market Share
Key Offerings
- Operations Management Services: Includes customer service, finance and accounting, and claims processing. Competitors include WNS, Genpact, and Infosys BPM. Hard to obtain exact market share.
- Analytics and Data Science: Provides predictive modeling, data visualization, and reporting solutions. Competitors include Accenture, Deloitte, and TCS.
- Digital Transformation Solutions: Helps clients automate processes and improve customer experience. Competitors include Capgemini, Cognizant, and IBM.
Market Dynamics
Industry Overview
The operations management and analytics industry is experiencing growth due to increasing demand for outsourcing and data-driven decision-making. The market is highly competitive, with both large and niche players.
Positioning
ExlService Holdings Inc. is positioned as a leading provider of operations management and analytics solutions, with a focus on specific industries such as insurance, healthcare, and financial services. The company's competitive advantage lies in its deep domain expertise and integrated solutions offering.
Total Addressable Market (TAM)
The global business process outsourcing (BPO) market size was valued at $261.9 billion in 2022. ExlService Holdings Inc is capturing a portion of this market through its operations management and analytics solutions.
Upturn SWOT Analysis
Strengths
- Strong domain expertise in key industries
- Integrated operations management and analytics solutions
- Global delivery capabilities
- Established client relationships
- Strong financial performance
Weaknesses
- Reliance on a few key clients
- Exposure to currency fluctuations
- Competition from larger players
- Potential for wage inflation in delivery locations
Opportunities
- Expansion into new industries and geographies
- Increased adoption of digital solutions
- Growing demand for data analytics
- Strategic acquisitions
Threats
- Economic downturn
- Increased competition
- Regulatory changes
- Data security breaches
Competitors and Market Share
Key Competitors
- WNS (WNS)
- Genpact (G)
- Infosys BPM (INFY)
Competitive Landscape
ExlService Holdings Inc competes with other BPO providers based on price, service quality, and industry expertise. It differentiates itself through its integrated operations management and analytics solutions.
Major Acquisitions
Clairvoyant
- Year: 2019
- Acquisition Price (USD millions): 140
- Strategic Rationale: Expanded analytics capabilities.
Growth Trajectory and Initiatives
Historical Growth: Discuss ExlService Holdings Inc's historical revenue growth and profitability trends.
Future Projections: Provide revenue and EPS growth projections based on analyst estimates.
Recent Initiatives: Highlight recent acquisitions, partnerships, and new service offerings.
Summary
ExlService Holdings Inc. is a fairly strong player in the operations management and analytics space. Its domain expertise and integrated solutions are working well, enabling it to secure long-term contracts. The company needs to be wary of increased competition and potential economic downturns. Continued investments in digital solutions and expansion into new markets would benefit the company.
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G

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Sources and Disclaimers
Data Sources:
- Company filings
- Analyst reports
- Industry publications
Disclaimers:
This analysis is based on publicly available information and is not financial advice. Market share percentages are estimates. Consider the most recent information available before making any investment decisions.
AI Summarization is directionally correct and might not be accurate.
Summarized information shown could be a few years old and not current.
Fundamental Rating based on AI could be based on old data.
AI-generated summaries may have inaccuracies (hallucinations). Please verify the information before taking action.
About ExlService Holdings Inc
Exchange NASDAQ | Headquaters New York, NY, United States | ||
IPO Launch date 2006-10-20 | Co-Founder, Chairman & CEO Mr. Rohit Kapoor | ||
Sector Technology | Industry Information Technology Services | Full time employees 59500 | Website https://www.exlservice.com |
Full time employees 59500 | Website https://www.exlservice.com |
ExlService Holdings, Inc. operates as a data analytics, and digital operations and solutions company in the United States and internationally. The company operates through Insurance; Healthcare and Life Sciences; Banking, Capital Markets, and Diversified Industries; and International Growth Markets. It provides digital operations and solutions and analytics-driven services, such as claims processing, premium and benefit administration, agency management, account reconciliation, policy research, underwriting support, new business acquisition, policy servicing, premium audit, surveys, billing and collection, commercial and residential survey, and customer service using digital technology, artificial intelligence, machine learning, and advanced automation; digital customer acquisition services using a software-as-a-service delivery model through LifePRO and Life Digital Suite platforms; subrogation services; and Subrosource software platform, an end-to-end subrogation platform. In addition, the company offers health care services related to care management, utilization management, disease management, payment integrity, revenue optimization, and customer engagement. Further, it provides financial planning and analysis, management reporting, forecasting and decision support, data management, regulatory reporting and risk, and compliance services; reservations, customer, and fulfilment services; freight billing, collections, claims management, freight audit, freight scheduling, supply chain management, and revenue assurance services; residential mortgage lending, title verification and validation, retail banking and credit cards, trust verification, commercial banking, and investment management; merchandising, pricing, and demand forecasting; and digital operations and solutions. The company offers predictive and prescriptive analytics in the areas of customer acquisition and lifecycle management. The company was founded in 1999 and is headquartered in New York, New York.
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